C Lazy U Five-Spur Service™
What is the difference between a good trip and the vacation of a lifetime? The answer is simple: personal service. By this we mean the kind of friendly, dedicated service that can only be provided by people who love their jobs and in turn strive to make guests feel welcome and pampered. At the C Lazy U Luxury Guest Ranch, we go that extra mile to welcome you and make sure you have a great time: we call it 5-Spur Service and it is what makes our Colorado dude ranch “Miles Above Ordinary.”
Meet the C Lazy U Staff: Dedicated to Providing the Best Colorado Family Vacations!
David Craig comes to us with 26 years of hospitality experience. His diverse background includes resort, luxury hotel and membership club experience. His career began in Cape Cod, Massachusetts where he engaged in a variety of resort property management positions including both back of house (housekeeping and engineering leadership) as well as front of house (front desk leadership). David spent 11 years in Aspen and Snowmass Village with roles at the Hotel Jerome and Stonebridge Inn where he was the General Manager. He has worked at the Inverness Hotel Resort & Conference Center in south Denver and honed his 5 Star luxury product and service skills while spending 9 years at Denver’s boutique Hotel Teatro, ultimately as General Manager. During his tenure there he briefly oversaw C Lazy U ranch while the ranch consulted with DiNapoli Capital Partners.
Most recently David was Senior VP at the luxury membership travel club, Inspirato. This new start-up firm just entering its third year already boasts almost 3,000 members and already many Inspirato members have had the pleasure of enjoying C lazy U. David knows and has excellent relationships with many of the key players at C Lazy U.
David is currently the Chairman of the Board of the Colorado Hotel and Lodging Association. David is married to Kristin and has a 13 year old step daughter named Millie and an 18 year old step daughter named Bailey, who is a freshman at Lake Forest College, located just north of Chicago.
Operations Manager Dale Heckerson is the eyes and ears of the ranch. You will rarely see Dale without his radio (or a bag of popcorn – we make it fresh throughout the day) walking the grounds, making sure everyone is happy and taken care of, and that everything is in its place. He is dedicated to customer service and makes sure every guest is treated like family from arrival to departure, always remembering names and guest facts for each person that passes through the ranch. Dale is also an intricate piece of the staff puzzle, training and managing over 90 employees to ensure we provide that signature 5-Spur Service in every aspect of the ranch for which we have become known.
Paul Klees compliments Dale as our Assistant Operations Manager at the C Lazy U. Paul is also known as the Ranch Project Manager and handles all capital improvements, including room renovations and upgrades throughout the ranch. As he likes to stay busy, he also manages our Luxury Hunt business in the fall and spring. Paul isn’t all business though; you will most likely see (and hear- he’s quite enthusiastic about this part of the job) him on a horse helping out in the barn, in the dining room making sure your dinner is 5-Star perfect, or branding by the campfire late at night. The poster child of a well-rounded cowboy, Paul often appears in photos of magazines writing about the C Lazy U, and as such has fondly been nicknamed the “face of the ranch” by his friends.
Sales and Marketing is handled by Brady Johnson, making him responsible for all marketing and advertising efforts at the C Lazy U along with booking group events and retreats. But don’t be fooled by this job description because on top of these efforts you can always count on seeing him taking guests on guided mountain bike rides, or leading a ropes course session in the summer, and skiing on the Ranch’s private ski hill as our guests’ mountain host in the winter. The C Lazy U is the perfect home for this avid outdoorsman because he gets to show guests the experience of a lifetime from the moment they find us online or through friends, to the day of their departure.
Special emphasis is placed on making sure you and your horse get along, and Head Wrangler Bill Fisher personally interviews you upon arrival to evaluate your riding ability and get a feel for your personality. “I make sure I match you with the perfect mount,” says Bill. “After all, you’ll be companions for your entire stay.”
Bill was recently given a Lifetime Achievement Award by the Colorado Hotel and Lodging Association for his dedication and enduring contributions to the Ranch and the community. This prestigious award recognizes those in the hospitality industry who have made a marked impact on others with an extraordinary dedication to hospitality over an expansive career. Of 45,000 professionals involved in Colorado’s hospitality industry, only 37 are recognized in the annual awards ceremony, and only Bill received the supervisor categories’ Lifetime Achievement distinction.
Head Kid’s Counselor Mackenzie Brenneman is in charge of our world-class children’s program and manages our team of children’s counselors, entrusted with the safety, care and entertainment of your children at C Lazy U. Mackenzie ensures your child is assigned a horse that matches his or her riding ability, and the counselors make sure your kids have so much fun they never want to leave!
Executive Chef Dennis Kaniger comes to the ranch from a career that started in California. He has worked at top restaurants like Ma Maison, Spago, and Trumps and has owned his own restaurant in Kansas City. Dennis’s unique ability to create gourmet fare that also tastes like down-home comfort food has guests raving about the dining at C Lazy U!
Paige Cardell is the Concierge for the ranch, and one of the first friendly faces you’ll meet when you arrive. She can always be found in the Outfitter’s Cabin where she will be happy to help you customize your vacation with activities both on and off the ranch, including trap shooting, white water rafting, spa services and day trips around Grand County.
Jackie Kecskes and Caitlin Hartman work in Reservations, and their voices will likely be the first friendly voices you hear when you call to find out more about the C Lazy U Ranch experience and everything you have to look forward to. Jackie is the Ranch’s Reservations Manager, and she knows the ranch like the back of her hand – her previous roles include Ranch Concierge and Kids’ Counselor - so you can be sure she is the perfect person to get you excited about your ranch vacation! Also the resident Wedding Coordinator, Jackie loves working with each bride to create a reality of their visions for the perfect ranch wedding. Feel free to give her a call any time for information about rates and availability, or to start planning your special day, at 970-887-3344.
Jude Dwyer works in the Outfitter’s Cabin assisting with reservations, organizing groups and making sure your vacation goes according to plan. Her years of experience at the C Lazy U are extensive and she looks forward to welcoming guests back to the ranch year after year.
And last – but certainly not least – our friendly housekeepers, kitchen staff, wait staff, wranglers and children’s counselors who all keep coming back year after year to make your stay enjoyable.